Behavior Help Line

Does your dog jump up to greet your best-dressed guests? Does your cat scratch your favorite chair? Is someone making a mess in your house? Naperville Area Humane Society Behavior Helpline can help. And, you can reach us by email or phone!

Our team at the Naperville Area Humane Society can help you with many of your pet’s behavior concerns. Take advantage of our broad knowledge of both cat and dog behavior. We have worked with many pet owners to help solve numerous issues, and if we are unable to help you, we can provide you with other well-qualified and respected behaviorists and trainers in the area.

Email or call the Naperville Area Humane Society at (630) 420-8989 x1008 to access our Behavior Helpline. Leave a message with your name, daytime phone number, and brief description of the problem, and we will respond within 48 hours with some helpful suggestions.

Safe Pets Program

The Naperville Area Humane Society offers a number of programs that help to differentiate us from many other animal sheltering and rescue organizations. One of those programs is our Safe Pets program.

Established over a decade ago, the Safe Pets program assists families in crisis, such as domestic violence or homelessness, by offering space in our shelter to care for the family cats or dogs on a temporary basis. Through our Safe Pets program, pets are granted a temporary safe haven and families can begin putting the pieces of their lives back together.  

We are limited on the number of Safe Pets we can help at one time. If you have questions about the program or if you need Safe Pet assistance, please call Michelle Lenz, Director of Animal Care, at (630) 420-8989 x1005.

Found Pet Resources

Naperville Area Humane Society (NAHS) is not an animal control nor a law enforcement agency. In accordance with Illinois state laws, the Naperville Area Humane Society cannot accept stray animals. We are happy to provide information and guidance to those who have found an animal.

To ensure a reunion with the owner, it is vital that a found animal is taken to the animal control responsible for the area where the animal was found. If you decide to hold the animal at your home, please call the appropriate animal control to complete a Found Report. (Please be aware that many animal controls will consider you the owner of the animal after the animal has been in your possession for a certain amount of time.) If you need assistance with a found animal, please use these general guidelines:

  • If the animal is found in an unincorporated part of the county, please call that county’s animal control.

  • If the animal is found within city limits, please call the number for non-emergency police.*

*Please note that some cities have a separate animal control department including AuroraBolingbrookJoliet, and Naperville.

For complete information on stray animal policies and procedures, please contact the appropriate animal control. Click here for contact information for local animal control facilities and non-emergency police departments in DuPage County.

Wildlife Services

The Naperville Area Humane Society does not handle wildlife. We have provided the following resources to assist you:

Wildlife Centers

Willowbrook Wildlife Center (Glen Ellyn): 630-942-6200
Fox Valley Wildlife Center (Elburn): 630-365-3800

Other Resources

Humane Society of the United States: For information on how to help orphaned or
injured baby wildlife
Illinois Department of Natural Resources: Joe Rogus, 815-476-0109
SOAR Illinois: For information on birds of prey
University of Illinois Extension

Private Removal Companies

Prairie State Wildlife: 630-687-3414

Animal Assistance Programs

There are several options for pet owners seeking low-cost spay/neuter services or low-cost vaccinations for their pets. The information below is provided as a resource, and the Naperville Area Humane Society does not endorse one program over another. Please contact each organization for the qualifications and limitations of its program.

Pet Food Pantries

A few area food pantries also have pet food available for residents needing assistance. The information below is provided as a resource, and the Naperville Area Humane Society does not endorse one program over another. Please contact each organization for the qualifications and limitations of its program.

Trap-Neuter-Return (TNR)

Trap-Neuter-Return (TNR) is a full management plan in which stray and feral cats already living outdoors in cities, towns, and rural areas are humanely trapped, then evaluated, vaccinated, and sterilized by veterinarians. Kittens and friendly cats are adopted into good homes through area shelters. Healthy adult cats unsocialized to humans are returned to their familiar habitat under the lifelong care of volunteers who act as their caretakers.

Feral Fixers is an organization dedicated to practicing and promoting Trap-Neuter-Return (TNR) in DuPage County, Illinois. If you have free-roaming cats in your neighborhood, please contact Feral Fixers for more information and assistance.